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Emser Tile™ Privacy Policy

Our Privacy Policy

This statement reflects the privacy policy of Emser Tile™ (“Emser”), with respect to the web site located at (the “Site”). If you have questions or concerns regarding this statement, you should contact Customer Support by e-mail at This statement is intended to inform casual visitors of the Site, and visitors who utilize certain of its advanced functions, of the data collection and use practices of the Site. Amendments to this statement will be posted on this Site and will be effective when posted. Your continued use of this Site following the posting of any amendment, modification, or change shall constitute your acceptance thereof, except if your personally identifiable information will be used in a materially different manner. See our Notification of Changes section below.

Personally Identifiable Information

We only collect personally identifiable information, such as names, home addresses, e-mail addresses, and telephone numbers, from our visitors when such information is voluntarily provided. For example, when registering to participate in the “My Memo” section of the Site, a visitor may be asked to provide, amongst other things, their e-mail address. The personally identifiable information that Emser collects is used to customize content, product offerings and/or layout of our Site for each individual visitor, to notify visitors about updates to and activities on the Site, and to contact visitors for information verification purposes. Personally identifiable information collected on the Site is not shared with third parties without your prior express consent. While Emser uses personally identifiable information to learn more about how visitors use the Site and to provide visitors with information about goods and services that we feel may be of interest to you, we will not release any personally identifiable information to third parties without your consent. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our web site. If Emser is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Customer Service

When we communicate with users to provide requested services and in regard to issues relating to their account we reply via email.

Non-Personally Identifiable Information

Our server automatically recognizes visitors’ domain name and Internet Protocol addresses (where possible). Our server does not collect any personal information about our visitors unless such information is voluntarily provided by the visitor. We also collect information about how visitors use the Site (for example what terms are searched for). This information, which is collected and maintained in anonymous, non-personal, aggregate form, allows us to improve the content of the Site and facilitate market research. Sometimes, we utilize the services of third party web analytics service providers to help us understand this information better, though the information that is disclosed to these entities remains at all times in anonymous, non-personal form. Other than improving the Site and providing our visitors with the best experience possible, we make no other use of this information.


“Cookies” are commonly used pieces of information in the form of small files that are placed on an individual’s computer hard drive to enable the individual to more easily communicate and interact with the Site. We use cookies to save certain information about users who visit the Site, in order to facilitate and enhance future activities. Emser does not use cookies to retrieve information from a computer that is unrelated to Emser or the Site. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site. We may use an outside advertisement serving company to display advertisements on the Site. The advertisement serving company may place and collect cookies when it displays an advertisement on the Site. We do not have access to information that would confirm the use of cookies by the advertisement serving company. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.